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K2.net Portal User Account Access
K2.net Portal – Activation/Expiration and Common Errors
 
  • Introduction
  • Activation/Expiration Model
  • Login Errors
  • Forgot Password
  • Please Type in your e-mail address
  • Your username or password is incorrect
  • Your status is inactive
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  • Status/Escalation
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    Introduction

    The K2.net Portal (http://portal.k2workflow.com) provides access to resources available only to K2.net Customers and Partners with active K2.net Maintenance Agreements. It is highly recommended that any/all individuals within each organization involved with the K2.net software product’s ownership, administration, development, and maintenance to have K2.net Portal User account (“K2.net Portal Account”).

    A K2.net Portal User account allows for researching and reviewing K2.net KnowledgeBase articles, K2.net Forums, K2.net documentation, K2.net software, patches, and Service Packs, and is the primary method of submitting support requests to the K2.net Support teams (via the K2.net Support Request system).

    There are no additional fees for requesting K2.net Portal User accounts to be added.

    K2.net Portal Customer/Partner Accounts and their respective K2.net Portal User accounts are based on the status of the organization’s K2.net Maintenance Agreements. If the Organization’s account is not in good standing, all related user accounts may be denied access to the K2.net Portal environment.

    Important Note: The K2.net Portal is supported by the K2.net Portal team – not the K2.net Support teams. Therefore, please direct all K2.net Portal support inquiries to portal@k2workflow.com.


     
    Activation/Expiration Model

    The table below summarizes the dependencies between a Customer/Partner account status’ impact on its’ K2.net Portal User Accounts.

    Note that once a Customer/Partner Account is expired, all related K2.net Portal User accounts associated with that organization are expired as well.

    K2.net Portal Access
    Customer/Partner Account Status User Account Status K2.net Portal Accessibility Description
    Active Active Users can access the K2.net Portal.
      Expired User account can not access the K2.net Portal.
    Expired Active K2.net Portal not accessible. User Accounts are expired by default based on customer/partner status.
      Expired User and Customer Accounts are disabled. K2.net Portal access is denied.

    Successful K2.net Portal Login status:

    Selecting the ‘Logout’ link will end your K2.net Portal session.


     
    Login Errors
    Below is a list of common errors encountered when logging into the K2.net Portal. If problems persist, please contact the K2.net Portal support team (portal@k2workflow.com).

  • Forgot Password

  • This feature allows users to recover their password if they can not recall their password.

    A valid K2.net Portal User email account must be used to use this feature.

    Clicking the ‘Forgot Password…’ link will generate an email that contains the user’s K2.net Portal password and send it to the address entered in the E-Mail field.

    After receiving the email, enter the password sent in the email. If copying/pasting directly from the email, make sure you remove and leading or trailing spaces from the password string.


  • Please Type in your e-mail address

  • The K2.net Portal uses the email address to manage access to the K2.net Portal and manage permissions and which features are available to the user. It is therefore required for logging into the K2.net Portal.

    Enter your valid K2.net Portal email account information. This is typically your email account assigned by your organization, but may vary depending on your roles with K2.net (Partners and consultants may have multiple K2.net Portal accounts for each K2.net project they are affiliated with).

    If you are unsure of your K2.net email account, refer to the original K2.net email confirmation sent to you announcing the approval and creation of your account.


  • Your username or password is incorrect.

  • A valid password associated with the email account is required.

    Confirm the email account entered is accurate. If necessary, click the ‘Forgot Password…’ link to generate an email that contains your K2.net Portal password associated with the email account.


  • Your status is inactive

  • K2.net Portal User accounts may be disabled for various reasons. The most common reason is when the User’s organization’s K2.net Maintenance Agreement has expired, resulting in all user accounts also being deactivated.

    If other team members at your organization have K2.net Portal accounts, see if they can acess the K2.net Portal. If so, your company’s account is probably still active and only your account has been disabled. Contact the K2.net Portal support team to determine whether your account can be re-activated.

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    Status/Escalation

    Please direct all K2.net Portal support inquiries to portal@k2workflow.com or contact your K2.net Sales Manager to learn the status of the request.

    The K2.net Portal support team may need to contact K2.net’s regional team members to verify account standing prior to re-activating expired Customer, Partner, and/or User accounts.
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